Coast is managed by responsive, experienced, and knowledgeable hospitality professionals who strive to reach the highest levels of quality in all areas of operations. Our corporate team owns and manages our own three and four-diamond luxury hotels, so we are in tune with the industry and know the importance of good communication between a franchise and its franchisees. Our team knows how to keep an open dialogue with you in order to make fair and informed decisions that strengthen the brand while maintaining the individuality of each property.

Doug
Rigoni

President & CEO
Bio »
Doug Rigoni
President & CEO

Cheryl Foster
Hayes

National Director of Sales
Bio »
Cheryl Foster Hayes
National Director of Sales

Joe
Figone

Corporate Director of Marketing
Bio »
Joe Figone
Corporate Director of Marketing

T.J.
Oesterling

Corporate Director of Development
Bio »
T.J. Oesterling
Corporate Director of Development

John
Mathews

Regional Director of Operations
Bio »
John Mathews
Regional Director of Operations

Richard
Oh

Regional Director of Sales & Revenue Management
Bio »
Richard Oh
Regional Director of Sales & Revenue Management

Gregg
Enright

Regional Director of Operations
Bio »
Gregg Enright
Regional Director of Operations

Nathan
Gray

Regional Director of Revenue Management
Bio »
Nathan Gray
Regional Director of Revenue Management

Frank
Chielli

Corporate Controller
Bio »
Frank Chielli
Corporate Controller
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Doug Rigoni

President & CEO
Doug Rigoni is the President and Chief Operating Officer for Coast Hospitality, LLC. He is responsible for overseeing the continued growth of the 40-year-old company, including expanding its collection of properties along the Pacific Coast as well as furthering the success and service offerings of the currently owned, franchised and managed properties. Rigoni began his hotel career 35 years ago with Doubletree, Sheraton and Westin Hotels before joining West Coast Hotels in 1992, where he managed properties in several Pacific Coast cities including San Francisco, Portland, Salt Lake City and Vancouver, B.C. Rigoni has served in a variety of executive positions with Coast primarily focused on business development efforts since 1998. As President and COO, Rigoni continues to build on Coast Hotels’ internal company culture, to efficiently assess needs and empower employees and properties. In continuing the success of current properties, he looks forward to seeing Coast Hotels’ diverse portfolio of Pacific Coast properties continue to grow. He enjoys spending time with his three children, Grace, Ella, and Jac and is an avid golfer, enjoys woodworking, kayaking, surfing, skiing and all outdoor sporting activities.
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Cheryl Foster Hayes

National Director of Sales
Ms. Foster Hayes is National Director of Sales for Coast Hospitality, LLC. Ms. Foster Hayes’ oversight for Coast will include multiple properties in the Northwest including in the Greater Seattle, Portland, Maui, Anchorage and Southern California. Ms. Foster Hayes has previously been National Director of Sales for Coast Hotels, as well as Regional Director of Sales for West Coast Hotels. Most recently Ms. Foster Hayes was the Director of Sales & Marketing for The Benson Hotel, a Coast Hotel property, in Portland, Oregon. Ms. Foster Hayes is married to her husband, Dennis, and has a daughter, Olivia.
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Joe Figone

Corporate Director of Marketing
A 30 year industry leader, Joe Figone has held senior sales and marketing positions in a variety of Northwest centric hotel companies, including tenure with Kimpton Hotels (San Francisco & Seattle) Hotel Andra, MTM Luxury Lodging and Preferred Hotels & Resorts Worldwide. Figone brings with him a deep understanding of the marketing function of upscale hotels, resorts and lodges. He has extensive management experience in San Francisco, Seattle and covered the West Coast in Regional Sales/Marketing from Seattle to Los Angeles. Figones’ oversight for Coast includes all marketing facets for multiple properties in the Seattle area, Portland, Maui, Anchorage and Southern California. He has held numerous Regional and Area Director of Sales & Marketing positions throughout his career, specializing in the boutique market. Figone has been married to his wife Lorraine for 27 years and has two daughters Julia (23) and Danielle (20).
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T.J. Oesterling

Corporate Director of Development
T.J. Oesterling is the Corporate Director of Development for Coast Hotels USA, L.L.C., supporting and expanding the Coast Hotels franchise management and acquisition business. T.J. brings a breadth of knowledge and more than 30 years of hospitality and management experience to his position. As a results-oriented individual who strives for a constant focus on quality, service and trust, T.J. specializes in all areas of hotel development, including fiscal planning and management, operations, asset management and stakeholder satisfaction. In his career, he has been recognized by in a Hawaii State Legislature resolution for his contribution to the development and growth of the vacation ownership industry in Hawaii. Prior to joining Coast Hotels, T.J. served as the General Manager at the Kapalua Villas located on the island of Maui. He has also served as Hawaii Vice-President of Operations Wyndham Vacation Ownership, Hilton Grand Vacations Club, and Vice-President of Outrigger Hotels & Resorts Condominium & Timeshare Division. As a child of a Naval Captain, T.J. was born in Maryland and spent his childhood across Guam and the Philippines. He was primarily raised in Southern California, where he graduated from the University of California at Los Angeles. T.J. moved to Hawaii more than 35 years ago, where he enjoys island hobbies including ocean kayaking and outrigger canoe racing.
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John Mathews

Regional Director of Operations
John Matthews is the Regional Director of Operations for Coast Hospitality, LLC, managing all properties in Washington. Mathew’s oversight includes multiple properties in the Northwest. Mathews has extensive management experience in San Francisco, Los Angeles, Dallas and Seattle, with CHA Hotels and West Coast Hotels, the predecessor of Coast Hotels. He also held senior positions at three Hyatt Hotels in Austin, New Orleans and Lexington, and was previously a member of the Owner Advisory Committee of Doubletree Hotels. Mathews has been married to his wife, Teresa, for nearly 20 years and has a son, Kahl.
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Richard Oh

Regional Director of Sales & Revenue Management
Richard Oh is the Regional Director of Sales and Revenue Management for Coast Hospitality, LLC primarily assisting the Washington state region. With over 14 years in the hospitality industry, Oh has worked in various departments such as the front office, housekeeping, operations, catering and now sales & revenue management. Prior to joining Coast Hospitality, Oh worked for IHG, Cendant, Marriott, Warwick Hotels & Resorts and the Roosevelt Hotel in the Pacific Northwest. Oh was raised in Spokane, WA and graduated with a degree in Cell & Molecular Biology from the University of Washington. He is the father of a rescued schnauzer yorkie mix Rohry and enjoys following Seattle & UW sports, musicals and traveling.
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Gregg Enright

Regional Director of Operations
Gregg Enright is the Regional Director of Operations for Coast Hospitality, LLC, as well as general manager of Waimea Plantation Cottages in Kauai. He is responsible for overseeing all aspects of operations including: guest relations, front desk, housekeeping, maintenance, finances, team building and staff development. In addition, he fosters positive relationships with the community and oversees all current and future Hawaii properties. Enright comes to this position with more than 30 years of experience on all four of the major Hawaiian Islands, starting in the hospitality industry at the young age of 14, working his way to manager at a half-way house on a golf course. Enright previously spent 27 years operating eight different resorts for Outrigger Hotels & Resorts in Hawaii where he won multiple awards for performance, dedication and innovation. Enright has a passion and talent for creating dynamic teams that are able to deliver desired results. As Regional Director of Operations he continues to showcase the hidden treasures and travel opportunities of Hawaii, his home for the past 34 years. Enright enjoys spending time with his wife of 27 years, Kathe, and his daughter, Danielle, along with playing tennis, biking and running.
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Nathan Gray

Regional Director of Revenue Management
As the regional director of revenue management, Nathan is responsible for overseeing some of Coast’s most premier properties. He works closely with senior staff on hotel revenue generation and maximization, implementing and supporting company pricing, market strategy and best practices. Nathan brings more than 22 years of hospitality experience to Coast Hotels, most recently as area revenue manager for Kimpton Hotels in Portland and director of revenue management for the Davenport Hotel Collection. Throughout his career, Nathan has held a variety of positions from guest services manager and director of front office operations, to director of special projects. His unique background and portfolio make him well-equipped to oversee hotel operations and ensure departmental objectives are met and exceeded. A native of Coeur d’Alene, Idaho, Nathan has lived in Portland for many years but still enjoys exploring the region with his loved ones. He is a fitness enthusiast and likes to stay active with running and swimming. Nathan is a proud Seattle Seahawks and Portland Timbers fan. Nathan is a graduate of North Idaho College and Washington State University, where he acquired a bachelor’s degree in hotel and restaurant administration.
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Frank Chielli

Corporate Controller
Frank A. Chilelli is the Corporate Controller for Coast Hotels USA LLC. He brings more than 20 years of finance and hospitality experience to Coast Hotels, most recently as principal of Frank&Cents LLC, an accounting agency that provides financial services and strategic development for nonprofits and small businesses. His extensive client portfolio, which includes companies like the Sorrento Hotel and Tougo Coffee Company, and experience in strategic planning, budgets and merchandizing make him highly qualified to manage hotel financials and guarantee the Coast Hotels USA brand’s success. A native of Chicago, Frank has lived in Seattle for many years. He is a cooking fanatic who loves to try new and exciting recipes often. Frank is passionately involved in volunteering and sits on the board of directors for several nonprofits, including the Greater Seattle Business Association and Lifelong AIDS Alliance. He is a graduate of Triton College, where he acquired his Bachelor of Science.