At CHM we’re well know for our friendly service. While a welcoming home-away-from-home stay is always our goal, currently we’re extremely mindful of the world-wide focus on the Coronavirus–COVID-19. CHM takes our responsibility with COVID-19 very seriously. At this time travel safety and travel flexibility are our top priority.
AT CHM we have developed COVID-19 best practices and processes which are implemented at all of our properties. We ask all guest to respect physical distancing, exercise personal hygiene best practices, and in accordance with direction from the World Health Organization, encourage guest to wear face masks when in public areas.
CHM tracks the cleanliness of its properties through regular audits and through guest post-trip survey scores. Our hotels are very competitive about their scores, as the properties take great pride in maintaining a clean and welcoming environment for guests. While our hotels’ regular cleaning protocols are rigorous, CHM has put additional protocols in place during this period where the containment of COVID-19 is paramount. Properties have increased the frequency of cleaning key public spaces, wiping down frequently touched items such as elevator buttons and door handles with a peroxide-containing, germ-killing formula. Guest rooms are now left idle for a minimum of three hours after guest checkout, before a thorough cleaning takes place. Properties have also been advised to remove non-essential decorative items such as throw pillows.
CHM has closed, paused or limited the availability of some hotel amenities including business centers, food and beverage operations; and recreational facilities including pools, fitness centers, hot tubs and saunas. These adjustments to available amenities will remain until new directions is received from local health authorities.
The Coronovirus presents a challenge for businesses where human interaction and connection is core to our ambassador’s and guest’s experience. We understand the necessity of prioritizing guest and team member safety at this time and our goal is to respect the processes and protocols while ensuring a warm and welcoming experience.